These booking terms ('Booking Terms') are between the person or legal entity making a Booking ('You/Your') on our reservation site (‘the Website’) and the accommodation provider operating the Establishment displayed in your online reservation Confirmation, and stipulated in Your Confirmation email ('Booking Confirmation') ('We, Us, Our'). These Booking Terms are governed by Texas law and apply to all Bookings.
By making a Booking You are deemed to accept, and be bound by these Booking Terms. To make a Booking, You must be over 18 years of age and able to enter into a legally binding contract.
When Your Booking is confirmed by phone and/or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. You will need to quote this reservation number when You contact Us.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of any other amount We have specified at the time of Your Booking. Where Your online payment is less than the total value of the stay, the balance will be paid by You directly to the Establishment, on either check-in or check-out or at an earlier date, if so requested by direct communication between You and the Establishment.
Accommodation Prices exclude any applicable sales taxes (unless otherwise stated). Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on Your Booking Confirmation.
If You have selected booking extras these may be added to the total price of Your Booking. Prices do not include any other costs that You may choose to incur during Your stay (unless otherwise stated).
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation and if there is a difference in the Price, We will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking and provided that Your alternative accommodation is of a reasonably similar standard to Your original Booking, the differential cost will be borne by Us.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the specified latest check-in time You must confirm this to Us directly. In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the Booking and retain any amounts it is entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking, and the room may no longer be held for You.
Cancellations & Amendments
Cancellation terms are as specified on your Booking Confirmation as displayed on the Website or sent to You by email.
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a full refund will be given to You including any booking extras paid at the time of Your Booking (unless stated otherwise).
If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the late cancellation fee specified in your Confirmation, including any booking extras You have selected for the duration of Your stay. If you cancel Your Booking after the date of your expected check-in, You will be charged the full value of Your Booking.
If You change the number of guests, dates, room nights or room type ('Amendment'), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply. If You arrive after the agreed check-in time or do not arrive at all, We reserve the right to cancel your entire Booking and charge any applicable Cancellation fee and We shall be under no obligation to hold the accommodation for You.
Bookings must be guaranteed using a valid credit or debit card or via PayPal or any other payment type specified. The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment methodoffered at the time of Booking, according to the payment schedule specified on Your Booking Confirmation.
If your card is declined by your bank or if there are no sufficient funds on Your account, We reserve the right to cancel Your Booking automatically.
IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards. As soon as You enter the period beyond which the Booking can no longer be cancelled free of charge, We may pre-authorise or charge your card for an amount equal to the cancellation fee. As soon as You enter the period beyond which an additional deposit is due, as specified on Your Booking Confirmation, We may pre-authorise or charge your card for an amount equal to the stipulated deposit amount. A pre-authorisation is NOT a charge and no monies are taken from Your account, but the credit limit available on Your card may be temporarily reduced by the value of any cancellation fee or deposit applicable at that time.
Although We take care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements. Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or should You like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages. We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services.
You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our staff or to other guests on Our premises.
We may process any Personal Information You provide to Us for the sole purposes of completing our duties under this Agreement. You have the right to request access to the information we hold about You at any time, and the right to request that Your data be corrected or deleted (except where we are required to hold it by law). To do so please send your request to US at the address provided on Our Site and on Your Confirmation.
Your Personal Information may also be processed by third party suppliers who operate Our reservation or Our payment system, or by travel agencies, or where the transfer of Your data is necessary for the successful completion of Your Booking. Whilst we have been given assurances that these third parties operate in conformance with general Data Protection standards, we cannot accept any responsibility whatsoever for how these third parties may use your Personal Information. If you have any concerns you should address them to these third parties directly.
One such third party is our software provider eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary their subsidiaries outside the EU such as eviivo Inc and their subsidiary in Tunisia, and Our Payment Gateway Supplier Ingenico Financial Solutions SA/NV.
By making a Booking, You consent to this processing of information as described above and the transfer of Your information to us, our suppliers and the booking website(s) through which Your booking originated.